We respect the privacy rights of our online visitors and understand the importance of securing and protecting the information collected about them.
What Personal Information FLG Collects...You can visit our website without providing any personal information. If you would like to receive information concerning FLG you will have to register and provide us with your full name, email address, postal address and telephone number. If you would like to place an order online FLG will require this same information above plus your credit card details and billing address, thus allowing FLG to process and fulfil your order, however we do not store credit card details after the order is processed. You can request that FLG amends or deletes any personal information we hold about you at any time and we will deal with such request promptly.
Other Information FLG Collects...If you give FLG your personal information we will use this information to register you with our website. We will send you announcements or communications by email only if you give us your permission by submitting your personal details.
We may collect non-personal data about use of the website for administration purposes. For example pages visited, times and volume of use of the services as well as Traffic Data. This includes logs, details of networks, time of log-on or access, length of sessions and similar systems data, allowing FLG to review and improve our services to you.
Security...FLG uses appropriate security information to help protect the information you give us and to ensure that your shopping experience is safe, simple and secure.
FLG uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.
You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal ‘http:’ This means that you are in secure mode.
Most web browsers automatically accept cookies but you do not have to accept them. However your visit to our website will be significantly enhanced if cookies are not disabled. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.
How This Information May Be Used...FLG will use your personal information for processing your orders, payments and to provide you with a personalised shopping experience. We will also use your details to fulfil and deliver your orders and manage your account successfully.
FLG may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design and to better meet our visitors' needs. At no time will we pass onyour personal or statistical details to a third party other than agents or contractors acting on our behalf.
If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their adviser and will be passed on to the new owners of the business.
At all times, we will offer you the opportunity to unsubscribe from any service to which you have registered. Any e-mail we send you will contain an easy automated ‘unsubscribe’ link so that you can choose not to receive certain emails from FLG.
Should you choose to have your name and personal data completely removed from our database please send an email to firstname.lastname@example.org. Following receipt of such a request we will remove all personal data that we are not required to maintain for any reason. Please allow 7 days for your personal data to be removed
Accessing your personal details...If for any reason you are concerned that your personal data held by FLG is not correct, please visit our website and after logging into your account, your personal information will be made available for you to review and change. Only you or, upon your request, our Customer Services may access your personal data from the website using your password and User ID. If you prefer, you may contact us by email at email@example.com, or by phone on +44 (0)7508 442 364, and we will amend your personal details for you.